Tech Support

We help remove technical barriers such as login support and navigating your student portal and classroom. Visit your student portal to live chat with a representative.

Resetting your Password

If you need to reset your password, go to the myWalden student portal login page and click the "Go to Password Reset" button.

Secure Login with Multi-Factor Authentication

We recommend downloading the Multi-Factor Authentication Application to help keep your login secure and make it easy to log in to your student portal. View instructions on how to download the app:

Google Play: Microsoft Authenticator for Google/Android

Apple OS: Microsoft Authenticator for Apple OS

Help with Navigating Your Student Portal and Classroom

For help navigating the portal and classroom, ask the Charlotte Bot located in the lower-right corner of your myWalden student portal. Charlotte has answers to many frequently asked questions and can connect you with the Customer Care Team via live chat when needed.

Recommended Browsers

Walden University recommends using Google Chrome or Mozilla Firefox as your primary browser.  Check out our technical requirements here.

Clearing Cache and Cookies

Clearing the cache and cookies in a web browser can help resolve issues when loading content by deleting saved data in the browser that is no longer needed. It can also help improve website load times if the cache is large.

Each browser has unique instructions for clearing the cache and cookies. Instructions for current versions of the recommended browsers are listed below.

Grammarly - Grammar Checker

Grammarly is an online grammar checker. To create an account, use your student email address to register for access to the tool.

Turnitin - Plagiarism Checker

Turnitin is a plagiarism tool in your classroom that you can use to check if any part of your submission matches an existing paper. Go to your classroom's "Home" area and choose the "Turnitin Drafts" link to check your work before submitting it.

Contacting my Instructor

You can find your instructor's email in the "Inbox" area in your classroom's left navigation options. Go to the "Compose a New Message" icon and search for your course and instructor. Your instructor will also post their email address in the "Announcements" area of the classroom.

Late Assignments

Contact your professor in advance if your assignment will be/is late. Late submissions and arrangements to submit assignments past the due date are accepted at the discretion of your professor.  Visit your classroom to contact your professor. More information about late assignments can be found here.

How to Log in to Meditrek for your Practicum Experience

Meditrek is a user-friendly online tool that helps students with practicum requirements apply for, track, and manage the practicum experience. Students with this program requirement can log into Meditrek from the student portal by clicking “Academics” in the left-hand navigation menu, then “Field Experience” and selecting “Login to Meditrek.”

Alternatively, students can go here and enter their student portal login credentials. For login or basic navigational questions about Meditrek, contact the Customer Care team via chat in the student portal or by calling 1-800-925-3368. For additional Field Experience information, go here and click on your program. More support options are located under the “Contact Us” page.